Privacy Policy

We collect what you give us and little else: your name and contact details when you send a message or enquire about a property, your phone number if you ask us to call you back, your property preferences and budget when we work together, and the correspondence between us. If you proceed to a purchase, we hold the documents the transaction requires, such as identification for the permission application.

Messages sent through our forms are stored with your name, email address and, for callback requests, your phone number, together with the IP address they came from, which helps us block spam and abuse. If you subscribe to the newsletter, we store your email address and your chosen language. We do not buy data about you from third parties, and we do not enrich your profile from social media or data brokers.

The chat window on our pages works the same way: what you type there is stored with the conversation, so we can answer you and pick the thread up again later, together with the technical details your browser sends, such as your IP address and the page you were reading. Please keep identification documents and payment details out of the chat, because email or a phone call is the right place for those.

• Contact details you provide when enquiring
• Messages you send through our contact and property forms
• Live chat conversations, when you use the chat window
• Your newsletter email address, if you subscribe
• Property preferences and budget, when we work together
• Transaction documents, where a purchase proceeds
• Cookies and similar data described in the cookie policy

We use your data to do the job you asked us to do: answering enquiries, arranging viewings, progressing purchases and meeting the legal obligations that come with property transactions. Under the EU GDPR, our legal bases are the performance of a contract with you, our legitimate interest in running the business well, and your consent where we ask for it. The newsletter works on consent with double opt in: you subscribe with your email address, and we only write to you after you confirm through the link we send you.

We do not sell your data, ever, to anyone. We do not use your data for automated decision making or profiling that produces legal effects, and every newsletter carries an unsubscribe link that works with one click.

Your data is shared only where the work requires it: with the independent lawyer you appoint, with a developer or seller once you decide to proceed with a specific property, with our IT providers who host our systems under data-processing agreements, and with authorities where property law requires filings. Each recipient receives the minimum needed for their role.

This website also loads Google services: the fonts on every page, the map on our contact page, and, only when you allow analytics, Google Analytics, which measures site use in aggregate. When your browser fetches any of them your IP address reaches Google, and for analytics we ask Google to anonymise it. Where data moves outside the European Economic Area, for example to parties in North Cyprus involved in your purchase, we rely on contractual safeguards and share only what the transaction genuinely needs, and we tell you who is receiving what before it moves.

The chat window is operated for us by Zipchat Inc., a provider in the United States, which processes your messages and the technical data behind them on our instructions under a data processing agreement. The transfer rests on the EU-U.S. Data Privacy Framework, to which Zipchat is certified, together with standard contractual clauses, and your conversations are never used to train shared AI models. First answers are written by an AI assistant, so ask for a person at any point and you will get one.

Enquiry data that never becomes a client relationship is deleted once it is no longer needed, at the latest after twenty four months without contact. Client and transaction records are kept for the period property and tax law requires, typically seven years after the transaction completes, and then securely deleted.

Newsletter data is kept while your subscription is active and removed when you unsubscribe. When the referral programme launches, its records will be kept for the life of your account plus the statutory retention period for any payments made. You can ask us at any time to delete everything the law does not oblige us to keep.

You keep full rights over your data at all times: the right of access (a copy of everything we hold), rectification (correcting anything wrong), erasure (deletion of what we are not legally obliged to keep), portability (your data in a usable format to take elsewhere), objection (to processing based on legitimate interest, including any marketing), and restriction while a dispute is resolved.

To exercise any of these, email hello@ordently.com. We respond within one month, free of charge, and we do not make the process difficult. You also have the right to complain to your national data protection authority at any time.

• Access, meaning a copy of everything we hold about you
• Rectification, meaning correction of inaccurate data
• Erasure, meaning deletion of data we need not legally retain
• Portability, meaning your data in a machine readable format
• Objection to legitimate interest processing and all marketing

Connections to this website are encrypted, access to personal data is limited to the people who need it for their work, and transaction documents are kept separate from marketing tools. No system is perfect; if a breach ever put your rights at risk, we would inform you and the supervisory authority within the GDPR’s seventy two hour window.

The data controller is Ordently Ltd. For anything in this policy, write to hello@ordently.com or to our registered office, and a person will answer.